This is a courtesy English translation. The Turkish version is the legally binding text.

Pre-Information

# Pre-Information Form

In accordance with the Distance Contracts Regulation, you are informed of the following matters before completing your order. Confirming your order means that you have read and accepted this form.

## Seller

Legal name

Canan Elçiboğa

Address

Gençosman Mah. Atalay Sk. Birlik Apt No: 16 İç Kapı No: 4 Güngören/İstanbul

Tax office / tax ID (VKN)

Esenler / 3570290354

Phone

+90 850 302 7683

Email

fatih@nuvelle.com.tr

## Product and Price

The essential characteristics of the ordered product are shown on the product page; the sale price (all taxes included) and any shipping fee are shown at the cart and payment step. Prices are the amounts in effect at the moment the order is completed.

## Payment Method

Payment is collected from your credit/debit card via the iyzico secure payment infrastructure and 3D Secure. Your card details are not stored by us.

## Delivery

After payment is confirmed, the product is shipped to your address by our contracted courier within 1 - 2 gün. Delivery is made in plain, unbranded packaging.

## Right of Withdrawal

You have the right of withdrawal within **14 days** from delivery. However, for health/hygiene reasons, the right of withdrawal cannot be exercised for products such as intimate apparel, nightwear and swimwear whose packaging has been opened. Details: [Cancellation, Returns and Withdrawal](https://nuvelle.com.tr/en/iade).

## Complaints and Objections

You may submit your requests and complaints through our contact channels; if a resolution cannot be reached, you may apply to the Consumer Arbitration Committee or the Consumer Court in your place of residence.

- HTML version: [https://nuvelle.com.tr/en/on-bilgilendirme](https://nuvelle.com.tr/en/on-bilgilendirme)